Frequently Asked Questions
Please read this first. Your questions may be answered in this section.
I need something printed quick, how soon can I get my print job?
We can print most jobs and have it ready for pickup or shipped within one to two business days. Sometimes we can even have the job ready by the same day, depending on our work load. The most important thing is having a high resolution PDF file ready to print. It’s best to email us with the file and state your deadline. If we know your exact deadline, we can do our best to meet it.
Do you deliver or ship?
Yes, we deliver to the local area and also ship using either USPS, UPS or Fedex. Most shipments to local addresses will get there within a day or two. If you need your print job by a certain date, please let us know and we’ll make sure to use the appropriate shipment method to meet your deadline.
Which file formats do you accept?
We accept the following Mac or PC version desktop design formats:
- Adobe Acrobat (PDF) – Preferred
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Microsoft Publisher
- Canva (Convert to PDF)
- .EPS or JPG or TIF
- Files from Etsy providers
*Please include a PDF file with your native files.
Are you able to print files purchased from Etsy?
Yes. We print a lot of invitations, announcements, labels, posters and canvas prints purchased on Etsy. We only request that you ask the Etsy designer to provide the file in PDF format. Please include crop marks and bleeds, if applicable. You should always request this format when you purchase a file from Etsy.
How do I create bleeds and crop marks in Adobe InDesign?
Click on the link below to view instructions on how to add crop marks and bleeds to your Adobe InDesign file.
Please save this file in PDF format.
How do I create bleeds and crop marks in Adobe Photoshop?
Click on the link below to view instructions on how to add crop marks and bleeds to your Adobe Photoshop file.
Please save this file in PDF format.
How do I create bleeds and crop marks in Adobe Illustrator?
Click on the link below to view instructions on how to add crop marks and bleeds to your Adobe Illustrator file.
Please save this file in PDF format.
What are bleeds and crop marks?
In printing parlance, a bleed is a piece that is printed right to the edge of the paper. We don’t really print to the edge-we print the piece .25″ larger and then trim it down to the finished size. If you want your piece printed right to the edge, be sure to design it from the beginning with an extra .25″ beyond the finished dimensions. For instance, if your finished piece is 8.5″ by 11″, layout your document with a size of 8.75″ by 11.25″. After printing, we’ll trim .125″ from all sides.
What is the difference between the RGB and CMYK color format?
RGB refers to the primary colors of light, Red, Green and Blue. RGB is the standard format used for video monitors, television screens, digital cameras and scanners. CMYK refers to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the ink colors used in “4-color process printing”, commonly referred to as “full color printing”. RGB and CYMK are not compatible formats. RGB files must be converted to CYMK before printing can occur. It is physically impossible for a printing press to exactly reproduce colors as seen on a computer monitor.
How can I be sure that my file is print-ready?
If you’re not sure that your file will work, just email it to us and we’ll look it over. If we discover anything that will keep us from producing the printed piece you want, we’ll let you know. Please remember, we will only look for print-specific problems in your file. We will not make design suggestions, check your spelling or correct your grammar. The customer is responsible for proofreading all documents.
How can I reach someone for questions or instructions?
You can call us at 703-591-1708 and speak to a staff member or you can always email us at firstname.lastname@example.org
What if I found a mistake in the artwork?
As a customer, you are responsible for the accuracy of your artwork. You are encouraged to carefully inspect the positioning, copy, and design elements in your art files before submitting them to us. Once we receive approval to begin the job, we get started on it right away so there may be additional charges if you make changes after the approval.
What is meant by “image resolution” and what is best for my print job?
Digital images are made up of small dots that combine to form the overall picture. The number of dots making up an image is known as its resolution. Resolution is stated in dots-per-inch or dpi. A typical website image has a resolution of 72 dpi. Images with a resolution of less than 250 dpi will not reproduce well on press, resulting in images that are fuzzy, choppy or grainy. Likewise, a resolution in excess of 300 dpi will not noticeably improve the quality of the image but will definitely increase the size of the file. The optimum resolution for printed images is 300 dpi.
It is important to set the image’s resolution to 300 dpi at the final image size of your printed piece. If you enlarge an image, you lower the resolution since the number of dots remains constant and the size increases. We do not recommend enlarging an image in your layout program more than 125% or reducing more than 30%.
Do you ship or deliver your products?
We usually ship using UPS, FedEx or USPS and the shipping costs vary on a product-by-product basis. We also use a local courier service for same day local deliveries. Local orders can also be picked up during business hours; delivery charges may apply.
What is your address, email, phone number and operating hours?
What methods of payment do you accept?
Currently, we accept Visa, MasterCard, Discover, and American Express. We also accept personal and/or company checks for payment, as long as payment is received according to the terms of sale. Most payments for invoices can be made online through our website or one of our customer reps will send you a secure payment link to make your payment directly online.
How long will it take for an e-mail reply to an inquiry?
We try to reply all emails as they come in during business hours. Depending on the inquiry, you should expect an answer within 24-48 business hours. If you email during the weekend, we will get back to you the following business day.
How well will my job match what I see on my monitor?
People are often surprised at how well their printed pieces resemble what they saw on their computer screens as they were designing. However, because of the wide variance in monitor calibrations, and more specifically, the incompatibility of the video (RGB) and commercial printing (CYMK) formats, printed colors typically do not exactly match the colors on any specific monitor. If your project is color sensitive, consulting a Pantone Matching System (PMS) swatch book is your best means for seeing how the colors in your artwork will look once they have been printed.
Will I always receive exactly the quantity I order?
Often, we ship you slightly more than you ordered, free of charge. Printing industry trade standards allow for an over/under tolerance of up to 10%. If you plan to send your print order to a mailing house or need a guaranteed quantity, we recommend that you order the next available quantity.
What is Thermography printing?
Thermography produces raised printing similiar in appearance to engraving but using a different process. In thermography, a special powder is added to the ink printed on the paper. The printed piece is heated and the powder and ink mixture dries to form a raised effect on the paper. Thermography is often used in place of the more expensive engraving process to produce wedding invitations, business cards, and letterhead. To see samples of thermography printing, please click here.
Do I need to send fonts with my print job?
Whenever possible, convert all text/type in your documents to paths or outlines. This eliminates the need to send fonts with your files. Most page layout software can easily do this conversion. Note: once the text is converted to paths, it cannot no longer be edited.
If you are sending files in their native application format and do not convert the text to paths or outlines, you must include each font that you have used in your project.
What our customers are saying.
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